• UK:

1. Priority: Next day delivery
2. Expedited: 2 to 4 business days
3. Standard: 5 to 10 business days

• Europe: 5 to 7 business days
• US: 5 to 10 business days
• International: 5 to 10 business days

We currently ship worldwide. If you are unable to checkout, please contact us to confirm if shipping is available.

Shipping in the UK, US and Germany is free for most items. Costs depend on the destination and weight of the item. At checkout, you’ll see the exact shipping fee for your order.

Yes, once your order is shipped, you’ll receive a tracking link via email to monitor its progress until it arrives.

We accept returns within 30 days of delivery if the item is in its original condition. Please refer to our Returns page for complete details.

To initiate a return, please contact our customer service team at herohaven@herohaven.co.uk or via our website's live chat. We’ll guide you through the return process.

Yes, if your item arrives damaged or defective, please contact us within 7 days. We’ll provide instructions on how to exchange or replace it.

We are based in the UK, but also have fulfilment centres in various countries including the UK, US, China and Germany.

Collection from our store is an option, but you will need to contact us to arrange an appointment.

Our masks are wearable but can also be used for just display. Please check each product description for specific details.