FAQ

We are based in the UK, but also have fulfilment centres in various countries including the UK, US, Germany, Netherlands and China.

Collection from our store is an option, but you will need to contact us to arrange an appointment.

• UK: 2 to 4 business days
• Europe: 5 to 7 business days
• US: 5 to 7 business days
• International: 5 to 10 business days

We currently ship worldwide. If you are unable to checkout, please contact us to confirm if shipping is available.

Shipping in the UK and US is free for most items. For other countries, costs depend on the destination and weight of the item. At checkout, you’ll see the exact shipping fee for your order.

Yes, once your order is shipped, you’ll receive a tracking link via email to monitor its progress until it arrives.

We accept returns within 30 days of delivery if the item is in its original condition. Please refer to our Returns page for complete details.

Yes, if your item arrives damaged or defective, please contact us within 7 days. We’ll provide instructions on how to exchange or replace it.

To initiate a return, please contact our customer service team at herohaven@herohaven.co.uk or via our website's live chat. We’ll guide you through the return process.

Our masks are wearable but can also be used for just display. Please check each product description for specific details.

We do not have a standard option for gift wrapping, but some orders may be eligible. Please message our customer service team at herohaven@herohaven.co.uk or via our website's live chat to request it.